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Wholesale/Trade Terms & Conditions

Wholesale/trade orders are considered Final sale and are non refundable.

Minimum order value is £1000 excluding postage and packaging

Postage and package charged on orders over £1000 is paid.

Payment for all orders is on a proforma basis and is to be made by credit or debit cards (Visa, Mastercard, Maestro and PayPal) or BACS.   Amex and cheques are not acceptable. We do not do trade accounts or any form of credit accounts.

All orders require a 30% deposit with full outstanding balance paid before despatch, we will call you to collect payment prior to despatch.

All payments are taken through a secure third party provider please visit our website for further details regarding our privacy and security policies.

We make every effort to keep prices as low and competitive as possible but fluctuations in the currency and precious metal markets are beyond our control

We do not accept returns of unwanted items.
For any damaged or faulty items if they are returned within 5 working days and in their original packaging and condition. We will exchange them. You will be responsible for the cost of the postage to return the goods.

An order can only be cancelled within the first 24hours of placing the order so please check before ordering, cancellations after this time will incur a cancellation fee of 30%, if a order is ready to despatch and is cancelled this will incur a cancellation fee of 100% of the order value for which you will be liable to pay if you have not already paid in which case no refund will be provided.

Due to the nature of our product ranges we are unable to guarantee the availability of products or their exact colours and or design which may vary. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative or similar item or cancel your order for that item only. We shall not be liable in the event an item that is ordered becomes unavailable for any reason whatsoever.

The price you pay for your items is the price that is quoted to you in writing at the time you place your order. Charming Crystals  cannot be held responsible for any errors or omissions contained within the website or order If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.

We will not be responsible or liable for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to us and the carrier at the time of delivery. We advise that all orders should be checked immediately

As most of our pieces are costume jewellery made from brass, plated with rose gold colour and gold and rhodium, they need special looking after for you to enjoy the beauty for a longer period of time. Here’s a list of tips for you and your customers on how to care for your purchases. Please ensure these are incorporated in your care instructions.

Avoid air contact when storing. Storing in our original boxes or pouches is the best way to keep your jewellery. A zip plastic bag is a handy way to do this in case you have lost the original packaging.

Avoid water: Do not place next to heater, window, air conditioner or in the bathroom. Do not wear it in the pool or shower.

Avoid cosmetics. Apply scents or cosmetics before you put on your jewellery. Perfumes and lotions will tarnish the jewellery.

Avoid sweat. Remove jewellery when exercising, or any other demanding physical work, as sweating causes the jewellery to tarnish.

Crystals. Some products contain many different size crystals If these get knocked they can become dislodged and lost this is not defect so please take care of your accessory.

For a quote on re-plating or any other queries, please get in touch with us via

If you need to contact us, please email


"We" means Charming Crystals Limited.

"Website" means the website at

“Goods” means any product or item purchased at

"You" means the person using the Website whether as a guest or as a registered user.

The Website is intended for UK users only. Charming Crystals Ltd operates this Website. You can find further details about us under the About Us tab.

The Terms & Conditions quoted here also apply to any of our content displayed on agreed third party websites.

Changes to Terms & Conditions of Use of this Website

We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.


These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

Other Information

Company Information & Registered office:

Charming Crystals Limited
Cannon Place
78 Cannon Street

Registered in England under no. 07781087

Contact us
If you have any questions relating to this website, please contact us by email:

Valid as of 1 January 2015